Cancellation / Refund Policy

1.   Definitions

1)     "Business Customer" means a customer who is not a Consumer.

2)     "Consumer" means an individual who is not acting for the purposes of his or her business or profession.

3)     "First Shop" means Technology Solutions Africa (Pty) Ltd T-A Technosol also referred to as "we" or "us" in these terms and conditions.

4)     "Catalogue" means the catalogue of products and services offered by First Shop.

5)     "Force Majeure" means any cause affecting the performance by First Shop of its obligations arising from acts, events, omissions, happenings or non-happenings beyond its reasonable control including (but not limited to) governmental regulations, fire, flood or any disaster or industrial dispute affecting a third party.

6)     "Normal Working Hours" means 8 am to 5 pm on a Working Day.

7)     "Working days" means Monday to Friday, excluding Public holidays.


Please note that special terms apply to Consumers, which prevail over the other provisions of these terms and conditions. Customers who are Consumers are referred to Clause 13.


2.   Orders

1)     All contracts of sale made by First Shop shall be deemed to incorporate these terms and conditions, which shall prevail over any other terms from the party ("the Customer") with whom First Shop is dealing. Cancellation of orders by business to business customers is not accepted as many orders are despatched on the same day the order is placed. Cancellation of orders by Consumers will be accepted in accordance with the Consumer Protection Act. Nothing in these terms and conditions is intended to impinge upon a Consumer's statutory or contractual rights to reject faulty goods.


2)     All orders are subject to acceptance and to availability of the goods ordered: First Shop is entitled to refuse any order placed by you.


3)     You undertake that:


a.     all details you provide to us for the purpose of purchasing goods or services offered on our web site are correct and You, the Customer, accepts that full liability for orders placed using a valid user id and password lies with You and not First Shop and


b.     the credit or debit card you use to make a purchase from us is your own card or your company's card, that you are authorised to use it, and that there are sufficient funds or credit facilities to cover the cost of any goods or services you order from us. We reserve the right to obtain validation of your credit or debit card details before providing you with any goods or services.


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