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Cancellation / Refund Policy
Customer" means a customer who is not a Consumer.
means an individual who is not acting for the purposes of his or her business
Shop" means Technology Solutions Africa (Pty) Ltd T-A Technosol also
referred to as "we" or "us" in these terms and conditions.
means the catalogue of products and services offered by First Shop.
Majeure" means any cause affecting the performance by First Shop of its
obligations arising from acts, events, omissions, happenings or non-happenings
beyond its reasonable control including (but not limited to) governmental
regulations, fire, flood or any disaster or industrial dispute affecting a
Working Hours" means 8 am to 5 pm on a Working Day.
days" means Monday to Friday, excluding Public holidays.
Please note that special terms apply to Consumers,
which prevail over the other provisions of these terms and conditions.
Customers who are Consumers are referred to Clause 13.
of sale made by First Shop shall be deemed to incorporate these terms and
conditions, which shall prevail over any other terms from the party ("the
Customer") with whom First Shop is dealing. Cancellation of orders by
business to business customers is not accepted as many orders are despatched on
the same day the order is placed. Cancellation of orders by Consumers will be
accepted in accordance with the Consumer Protection Act. Nothing in these terms
and conditions is intended to impinge upon a Consumer's statutory or
contractual rights to reject faulty goods.
2)All orders are
subject to acceptance and to availability of the goods ordered: First Shop is
entitled to refuse any order placed by you.
a.all details you
provide to us for the purpose of purchasing goods or services offered on our
web site are correct and You, the Customer, accepts that full liability for
orders placed using a valid user id and password lies with You and not First
b.the credit or
debit card you use to make a purchase from us is your own card or your
company's card, that you are authorised to use it, and that there are
sufficient funds or credit facilities to cover the cost of any goods or
services you order from us. We reserve the right to obtain validation of your
credit or debit card details before providing you with any goods or services.