Terms & Conditions

1. Acceptance of our Terms


By visiting the website First Shop, viewing, accessing or otherwise using any of the services or information created, collected, compiled or submitted to First Shop, you agree to be bound by the following Terms and Conditions of Service. If you do not want to be bound by our Terms your only option is not to visit, view or otherwise use the services of First Shop. You understand, agree and acknowledge that these Terms constitute a legally binding agreement between you and First Shop and that your use of First Shop shall indicate your conclusive acceptance of this agreement.


2. Provision of Services


You agree and acknowledge that First Shop is entitled to modify, improve or discontinue any of its services at its sole discretion and without notice to you even if it may result in you being prevented from accessing any information contained in it. Furthermore, you agree and acknowledge that First Shop is entitled to provide services to you through subsidiaries or affiliated entities.


3. Proprietary Rights


You acknowledge and agree that First Shop may contain proprietary and confidential information including trademarks, service marks and patents protected by intellectual property laws and international intellectual property treaties. First Shop authorizes you to view and make a single copy of portions of its content for offline, personal, non-commercial use. Our content may not be sold, reproduced, or distributed without our written permission. Any third-party trademarks, service marks and logos are the property of their respective owners. Any further rights not specifically granted herein are reserved.


4. Submitted Content


When you submit content to First Shop you simultaneously grant First Shop an irrevocable, worldwide, royalty free license to publish, display, modify, distribute and syndicate your content worldwide. You confirm and warrant that you have the required authority to grant the above license to First Shop.


5. Termination of Agreement


The Terms of this agreement will continue to apply in perpetuity until terminated by either party without notice at any time for any reason. Terms that are to continue in perpetuity shall be unaffected by the termination of this agreement.


6. Disclaimer of Warranties


You understand and agree that your use of First Shop is entirely at your own risk and that our services are provided "As Is" and "As Available". First Shop does not make any express or implied warranties, endorsements or representations whatsoever as to the operation of the First Shop website, information, content, materials, or products. This shall include, but not be limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement, and warranties that access to or use of the service will be uninterrupted or error-free or that defects in the service will be corrected.


7. Limitation of Liability


You understand and agree that First Shop and any of its subsidiaries or affiliates shall in no event be liable for any direct, indirect, incidental, consequential, or exemplary damages. This shall include, but not be limited to damages for loss of profits, business interruption, business reputation or goodwill, loss of programs or information or other intangible loss arising out of the use of or the inability to use the service, or information, or any permanent or temporary cessation of such service or access to information, or the deletion or corruption of any content or information, or the failure to store any content or information. The above limitation shall apply whether or not First Shop has been advised of or should have been aware of the possibility of such damages. In jurisdictions where the exclusion or limitation of liability for consequential or incidental damages is not allowed the liability of First Shop is limited to the greatest extent permitted by law.


8. External Content


First Shop may include hyperlinks to third-party content, advertising or websites. You acknowledge and agree that First Shop is not responsible for and does not endorse any advertising, products or resource available from such resources or websites.


9. Jurisdiction


You expressly understand and agree to submit to the personal and exclusive jurisdiction of the courts of the country, state, province or territory determined solely by First Shop to resolve any legal matter arising from this agreement or related to your use of First Shop. If the court of law having jurisdiction, rules that any provision of the agreement is invalid, then that provision will be removed from the Terms and the remaining Terms will continue to be valid.


10. Exchange and Return Policy


First Shop will refund or exchange all goods if you return them within 7 days of purchase, provided that the goods must still be in their original condition and packaging and may not have been used.  You will also be required to present the original tax invoice.


The goods we exclude from the 7-day exchange or refund policy are: unless there is a manufacturing defect in the goods, you can only return these goods if they are still in the original condition, sold and the packaging, if transparent, has not been opened yet; goods purchased by way of special arrangement or custom order will only be replaced if defective.


Delivery cost of items purchased will still be the responsibility of the customer, and we will not refund delivery cost.


 11. Delivery Policy


Listed price of Items does not include delivery and the delivery cost will be displayed at checkout. Delivery time will take place between 3 to 10 working days. Delivery cost is not refundable. Goods are despatched in sealed packaging and should be received in the same manner. Please ensure that when receiving delivery of your purchase, it is sealed.


Subject to these Terms, The Courier Guy agrees to receive and arrange for the provision of the Service to the Consignee in accordance with the information on The Courier Guy’s Waybill or return of the Shipment to the Customer (or its nominee) when the Shipment was not delivered to the Consignee.
Any instruction from the Customer to The Courier Guy and/or a TPA to provide the Service shall be on a The Courier Guy Waybill, duly completed and tendered with the Shipment.
Unless otherwise agreed in writing and signed by The Courier Guy, no other instructions, whether verbal or written shall be binding on The Courier Guy or any TPA.
A Shipment under these Terms shall be deemed to have been received into The Courier Guy or any TPA’s possession only upon –
the Shipment being received into The Courier Guy or the TPA’s physical possession; and
receipt acknowledging acceptance being issued by The Courier Guy or the TPA and furnished to the Customer by an expressly authorized The Courier Guy and/or TPA Personnel.
The Customer is responsible for ensuring that the person furnishing such receipt is expressly authorized to do so by The Courier Guy or the TPA.
Delivery to the Consignee, or, on a Shipment returned to the Customer (or its nominee), shall be conclusively evidenced by a signed receipt being given therefore by the Consignee or the Customer.
A POD shall be conclusive proof that the Shipment was delivered in accordance with these Terms, in good order and condition, in an intact form, without any Loss and shall further constitute final and absolute release of all undertakings, obligations and liabilities of The Courier Guy and/or any TPA.


12. Currency and VAT and Payment Policy


Online shopping just got easier!


We want to make shopping as convenient as possible for you. In keeping with this philosophy, there are a number of accepted payment types for firstshop.co.sz shoppers. We accept all of the following online payment methods:






                                                                              MTN Mobile Money


Please note that, while all inquiries will be received by First Shop they will NOT BE PROCESSED until proof of payment has been received by First Shop.


Payment by credit card is immediately authorized by an online payment gateway, provided that all details are correctly captured. First Shop takes no responsibility for the fraudulent use of Internet Banking logon codes and PINS.